Refunds

The Readiness Roadmap costs €29 and reaches you immediately. This page says exactly when we give money back. There is no small print underneath it.

We refund, without argument, if:

• You paid and the roadmap never arrived, or the link does not open.
• You were charged twice for the same thing.
• The roadmap is plainly not what was described — for example it is empty, or it is not about your answers.
• You were charged and did not authorise it.

Write to support@stayvenia.com from the address you paid with, tell us what happened, and we will refund to the same card. It usually reaches your bank within five to ten days.

We do not refund because a visa was refused

This is the important one, so we would rather be blunt about it before you pay than argue afterwards. You are buying a preparation plan, not a visa and not a prediction. The consular officer decides, we have no influence over that decision, and a refusal does not mean the roadmap was wrong. Sometimes the roadmap will have told you plainly that applying now was a poor idea.

For the same reason we do not refund because you changed your mind about applying, because the plan asks for changes that take time, or because you did not like what it said about your chances. Honest answers are the product.

Your 14-day right, and why we ask you to waive it

EU consumers normally have 14 days to cancel an online purchase. For digital content delivered immediately, that right can be given up — and the law requires that you agree to it clearly, in advance. That is what the tick box at checkout is for, and we record your confirmation with the payment.

You are not obliged to give it up. If you would rather keep the 14 days, do not tick the box: write to support@stayvenia.com and we will take payment and deliver your roadmap after the period ends.

None of this removes your rights under the consumer law where you live, and nothing on this page limits them.

Please talk to us before your bank

If something is wrong, one email fixes it faster than a chargeback and costs you nothing. We have never refused a genuine case. Raising a dispute with your bank first only slows the refund down for both of us.

Application support

Larger, agreed pieces of work are refunded in proportion to what has not yet been done. If we have not started, you get everything back. We will always tell you where things stand before you decide.

Contact

support@stayvenia.com or the contact form. A real person reads it, usually the same day.